ServiceNow Developer
Reed & WillowBangalore (division)2 days ago
Job descriptionHardware Asset Management (HAM) and Software Asset Management (SAM) Integration with inventory tools (SCCM, JAMF, etc.) Asset lifecycle management (procurement to disposal) CMDB alignment with asset repository License compliance and optimization Knowledge of HAM Pro / SAM Pro modules Contract and entitlement management Case Management and Workflows Omni-channel integrations (email, chat, phone) Customer Portal and UI customization SLA, notifications, and escalation management Playbooks and Engagements Integration with CRM systems Knowledge of Virtual Agent and AI Search Work Order and Task Management Scheduling and Dispatch capabilities Mobile Agent configuration and customization GPS and location-based services integration Inventory and parts management FSM workflows and UI policies Integration with third-party field service tools
1. ServiceNow ITOM (IT Operations Management)
Key Skills :
- ServiceNow Discovery and Service Mapping
- CMDB (Configuration Management Database) design and maintenance
- Event Management and Operational Intelligence
- MID Server configuration and troubleshooting
- Integration using REST / SOAP APIs
- Scripting (JavaScript, GlideScript)
- Knowledge of cloud infrastructure (AWS, Azure, GCP)
2. ServiceNow ITAM (IT Asset Management)
Key Skills :
3. ServiceNow CSM (Customer Service Management)
Key Skills :
4. ServiceNow FSM (Field Service Management)
Key Skills :
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Servicenow Developer • Bangalore (division)
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