Genesys Solution Consultant - IVR

Key Responsibilities

• Lead and execute end-to-end Genesys Cloud implementations, upgrades, and migrations for various clients.
• Conduct detailed technical workshops and discovery sessions to gather and document client business and technical requirements.
• Design, develop, and optimize sophisticated IVR (Interactive Voice Response) and Call Flow designs to enhance customer experience and operational efficiency.
• Act as the primary technical liaison between the client's stakeholders and the internal delivery team.
• Translate complex technical features of the Genesys Cloud platform into clear, compelling business solutions and value propositions.
• Configure, test, and troubleshoot Genesys Cloud features, including routing, reporting, integrations, and customization.
• Provide subject matter expertise and technical guidance to sales, project management, and support teams.
• Develop comprehensive technical documentation, solution architecture diagrams, and knowledge transfer materials.

Qualifications & Must-Haves

Location & Employment Details :

(ref : hirist.tech)

Skills Required

call flow design , Apis, Routing, Reporting, Integrations, Crm