L3 Support Engineer

Job Title : L3 Support Engineer – Java & Oracle

Experience : 3.5 to 7 years

Location : Hyderabad

Work Mode : Hybrid / WFO (as per shift requirement)

Shift : Rotational / Regional (covering Australia & Africa time zones)

Job Summary :

We are looking for a hands-on L3 Support Engineer experienced in Java-based application support and Oracle backend debugging . The role involves identifying, investigating, and resolving complex production issues, performing minor code changes, and ensuring system stability for customers across Australia and Africa regions.

Key Responsibilities :

Provide L3 production support for enterprise applications built on Java and Oracle.

Investigate and debug issues in real-time; perform root cause analysis and permanent fixes.

Collaborate with L2 and development teams to triage, reproduce, and resolve incidents.

Perform minor Java code changes and database script updates when required.

Monitor application logs, database performance, and system health to prevent recurrence.

Manage communication with customers in Australia / Africa regions during support hours.

Maintain issue documentation, knowledge base updates, and escalation procedures.

Work on a weekly shift roster to ensure 24x7 regional coverage.

Required Skills & Experience :

3.5–7 years of experience in Java application support or L3 technical support .

Strong in Core Java , JDBC , exception handling , and debugging.

Hands-on with Oracle DB – writing queries, analyzing logs, troubleshooting data issues.

Familiarity with log analysis tools , application servers (Tomcat / WebLogic) , and shell scripting is a plus.

Excellent problem-solving, communication, and cross-team collaboration skills.

Flexible to work in shifts covering Australia & African time zones (approx. 9 AM–6 PM IST and rotational coverage).

Good to Have :

Experience in incident management and ITIL processes .

Exposure to production monitoring tools (e.g., Splunk, Kibana, AppDynamics).

Experience supporting financial or enterprise-grade systems.