IT Infrastructure Engineer

IT Infrastructure Engineer

Exp : 7+ yrs

Work Location : Kochi, Kerala

Primary Technology : Wireless, Firewall, Cloud

Other nice to have skills : Tools and Automation

Design, Operations, building, implementing and supporting reliable and secure connectivity solutions for Employees and Customers, and build automation to prevent problem recurrence. You will be responsible for network and security Incident / change / capacity management to support G10X Corporate IT Infrastructure and Customers. Responsibilities and Requirements

• 6-10 years' experience supporting network and network security technologies, Deployment of LANs, WANs, SDWAN, VPN and Wireless networks in Corporate and Enterprise environment.
• Hands on experience on Firewall, Router, L2 / L3 switches, Wireless, load balancers, proxies, DLP, Site to site and employee VPN, Secure access service edge (SASE) and zero trust network access (ZTNA), EDR / XDR. Products specially Palo Alto Firewalls, Cisco Meraki Wireless, Cisco Nexus and Catalyst switches, Palo Alto Prisma, Zscaler.
• In Depth knowledge of cloud technology (Azure / AWS / GCP) and DevOps. Prior experience to work On-Prem IT Infrastructure and in Data Center Environment.
• Work with Different functions, Employee experience, Network Operations and Engineering, Project and Business group, Real Estate team on the shared full stack ownership of a collection of services and / or technology areas. Understand the end-to-end configuration, technical dependencies, and overall behavioural characteristics of production services.
• Work with Hardware and Software vendors, service providers, Experience on RFI / RFP / SOW.
• Excellent documentation skills to create runbook and process documents, Ability to create accurate network diagrams. Implementation of ITIL and ITSM.
• Troubleshooting, diagnosing, and resolving hardware, software, and other network and system problems.
• Identify opportunities to automate responses to common operational problems and requests. Experience with IT / network automation tools, AI, Ansible, python, zero touch provisioning.
• Ensure compliance, configuration and data quality levels are maintained
• Work with Agile team to deliver network and security solutions, Participate transition solutions successfully into customer environment.
• Strong oral and written technical and interpersonal communication skills including sensitivity to user community and the importance of maintaining a positive vendor relationship.
• A self-starter able to work independently but comfortable working in a team environment including 24x7 model.
• The candidate should be willing to perform on-call duties after hours and on weekends, on rotation, as per the team’s schedule, as well as occasional overtime activities during scheduled maintenance windows.
• Full time Bachelors or advanced degree in IT, Computer Science or equivalent. Preferred Skills (optional)
• CCNP / CCIE or equivalent
• Network / Security monitoring tools such as : SNMP, MTRG, Prometheus and Grafana etc.
• Technical understanding and practical application of security support
• Technical understanding and practical application of DevOps
• Continuous Integration / Continuous Delivery & Deployment Tools
• Network as Code strategy, Familiarity of IaaS / PaaS / SaaS infrastructure / environments,
• Integration technologies (APIs)