Program Leader - IT

Responsibilities :

Design and implement end-user computing solutions including but not limited to Intune, Nexthink and Virtual Desktop Infrastructure (VDI) etc.

Architect and deploy automated workflows to improve EUC operations and management.

Provide strategic guidance and technical leadership for EUC-related projects and initiatives.

Analyze enterprise trends and future business needs to develop architecture roadmaps, service blueprints, and endpoint standards.

Collaborate with cross-functional teams to deliver scalable and secure desktop and device management solutions.

Ensure compliance with organizational security policies and standards.

Deliver high-quality documentation for architecture designs, configurations, and operational processes.

Required Skills & Experience :

Minimum 15 years of overall IT experience with at least 5 years in a solution architect role focused on end-user computing.

Hands-on expertise with Microsoft Intune and modern device management strategies.

Experience using Nexthink for DEX monitoring and analytics. Use tools like Nexthink, Lakeside, SysTrack, or Microsoft Endpoint Analytics to build dashboards and insights.

Strong background in VDI environments – design, deployment, and support.

Proven ability in automation of EUC tasks using scripting and AI-based tools.

Strong troubleshooting and analytical skills.

Excellent communication and documentation skills.

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.

Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package.