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Sales Manager Supply and Apply Operations

Sales Manager Supply and Apply Operations

Scratchgard TechnologiesMangalore, IN
13 hours ago
Job description

About the Role :

We are seeking an experienced and driven Manager – PPF Supply & Apply Operations to lead the nationwide rollout and management of Paint Protection Film (PPF) programs across Nationwide Showrooms.

This role combines operations, sales enablement, and customer service leadership , ensuring seamless coordination between Tata dealerships, the Scratchgard operations network, and our national team of certified applicators.

Key Responsibilities :

1. Dealer Engagement & Onboarding

  • Drive adoption of Genuine PPF across Motor showrooms nationwide.
  • Conduct product presentations, training sessions, and dealer meetings to increase PPF awareness and sales.
  • Work closely with regional Tata Motors teams to support accessory sales targets.

2. Operations Management

  • Oversee supply and application of PPF at authorised showrooms.
  • Manage the scheduling, dispatch, and performance of applicator teams.
  • Ensure installation quality, turnaround time, and customer satisfaction benchmarks are met.

    • 3. Business & CRM Management

  • Track dealer inquiries, orders, and complaints through the CRM system.
  • Monitor inventory, consumption, and logistics for smooth national operations.
  • Prepare regular MIS reports on sales, coverage, and service performance.

    • 4. Quality & Process Compliance

  • Ensure adherence to customer policies and Scratchgard operational standards.
  • Conduct periodic audits of installation quality and dealer readiness.
  • Drive process consistency across regions through training and SOP implementation.

    • Candidate Profile :

  • Graduate / MBA preferred.
  • 5–10 years of experience in automotive operations, aftersales, or accessory management.
  • Strong understanding of dealer operations, field service coordination, and CRM tools.
  • Excellent communication, negotiation, and relationship management skills.
  • Willingness to travel extensively across India.

    • What We Offer :

  • Opportunity to lead a nationwide OEM-backed initiative.
  • Exposure to high-growth automotive protection and detailing ecosystem.
  • Attractive remuneration with performance-based incentives.
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    Operation Manager • Mangalore, IN