SW Support Specialist III

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

SUMMARY :

The System Operations role provides knowledgeable expertise in diagnosing and troubleshooting banking system, gateway connectivity's and system outages issues, for mission critical NCR ATLEOS global systems. The System Operator is responsible for actively monitoring the state of health of various platforms within the environment using the monitoring tools provided and reacting to alerts triggered by those systems. By liaising with the necessary vendor resources, IST Production Support, and the Information Systems department, this position is responsible for first level support of system outages. The System Operator is responsible for managing any general incidents and keeping internal and external resources informed of issues through to resolution, using NCR ATLEOS ticket tracking system and incident management processes configuration, and other specialized ATM software related activities.

System Operations and IST Production Support Teams of the Information Systems Department, working closely with the Business Development, Switching Services and Operations groups, designs, develops, implements, and supports NCR ATLEOS mission-critical systems, ensuring that they are architecturally and systematically sound, following industry security and compliance guidelines.

DUTIES & RESPONSIBILITIES :

• Monitor Postilion Switch Applications & mission critical systems to quickly identify issues and take appropriate action as per defined documented procedures.
• Document all events and actions taken in the Service Now platform.
• Provide incident management support according to defined procedures for items such as system outages including switch interfaces, banking system connections, communication circuit failures, settlement processing jobs and delivery of scheduled reports
• Provide incident related communications to customers and internal escalation points
• Accurate and detailed record keeping of all incidents in NCR ATLEOS systems
• Assistance with new and ongoing departmental projects as required, including development and refinement of operating procedures
• End of shift reporting to management
• Other duties as assigned

DUTIES & RESPONSIBILITIES :

KNOWLEDGE, SKILLS & QUALIFICATIONS :

SYSTEMS INVOLVED :

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity / expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies : NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Skills Required

Solarwinds, Microsoft Office, postilion , Splunk, Service Now