ESG Product Delivery Director

Manager, Product Delivery, SaaS based ESG Software Company

Job Summary :

A leading ESG Tech company is looking to hire a Manager, Product Delivery to oversee the successful implementation and delivery of their ESG solutions, ensuring seamless client onboarding, stakeholder collaboration, and process optimization. You will lead a team of Product Delivery Associates and work cross-functionally to enhance product adoption, service quality, and customer experience.

Company Profile :

Our client, a leading ESG Tech company providing SAAS solutions to enterprises and funds across industries, sizes and geographies to digitally track their ESG lifecycle and track their carbon footprint.

Location : WFH / Hybrid (candidate should be able to travel to Mangalore as and when required)

Designation : Manager, Product Delivery

The selected Candidate will be responsible for the following :

• Lead and manage a team for end-to-end product and service delivery, ensuring a superior client experience and timely execution.
• Develop resource planning strategies and manage teams across multiple locations and functions.
• Oversee project schedules, service timelines, and key milestones to align with business goals.
• Mentor and train team members to enhance skills and overall effectiveness.
• Ensure service quality by identifying gaps, implementing corrective measures, and optimizing processes.
• Track and report KPIs, SLAs, and delivery performance to stakeholders.
• Facilitate smooth client onboarding by coordinating with clients, product, technical, and internal teams.
• Ensure timely onboarding completion, contributing to revenue realization.
• Support product enhancements, issue resolution, and process improvements based on client feedback.
• Assist Customer Success, Support, and Account Management teams with post-onboarding queries.
• Provide support to Research, Product, and Delivery teams as needed.

Requirements :

Experience : 5+ years of experience working with clients on ESG SaaS-based solutions and consulting, or in ESG consulting within Big 4 firms.

Work Schedule : Monday to Friday

Contact Details : For more details on this vacancy, contact us at jobs@hiregenie.in

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