Indore Hiring!!! Hurry Up!!! Urgent Hiring!!! Apply Today!!!

Roles and Responsibilities

• Handle escalated issues from other teams and resolve them efficiently.
• Collaborate with internal stakeholders to resolve complex customer queries and concerns.
• Maintain accurate records of all interactions with customers using CRM software.
• 1-4 years of experience in BPO / Call Centre  environment handling international voice process.
• Experience as a relevant customer service executive in a premium contact centre is mandatory.
• Excellent communication skills in  English language; strong verbal and written communication  abilities required.
• Ability to work under pressure; high stress tolerance necessary for this role.
• Skill Set required : Problem Solving, customer service mindset, ownership, and conflict resolution skill
• Flexible to work in all the shifts (Should be willing to work for the customer without having constraints to timings / shifts).
• Perk & Benefits

Skills Required

Java, React, Git, Docker, Node.js, Rest Apis, Python, Sql, Kubernetes, Aws