Director, Product Content

About Us

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.

At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you're not just building the future - you're an agent of positive change, joining a global community on a mission to make an impact.

Learn more at diligent.com or follow us on LinkedIn and Facebook

About The Role

We're looking for a visionary Director of Product Content to lead our global team of technical writers and UX writers. This role will shape the future of how content is created, delivered, and maintained at scale by blending human expertise with emerging AI technologies.

The ideal candidate is both a strategic leader and a hands-on change agent who has successfully led content organizations through a transformation from traditional, manually maintained content to scalable, AI-assisted systems. You'll drive the adoption of AI and automation to increase efficiency, reduce manual effort, and improve the consistency and personalization of user-facing content across our products.

You'll partner across design, product, engineering, and support to deliver clear, helpful, and timely product content that empowers users and improves product adoption and satisfaction.

Key Responsibilities

• Lead and Develop a Global Content Team
• Manage, mentor, and scale a high-performing international team technical writers and UX writers distributed across time zones and cultures from our Bangalore center of excellence.
• Build a team culture that balances creativity, accountability, and adaptability in a rapidly evolving content landscape.
• Identify and cultivate future-facing skills in AI-assisted writing, prompt engineering, structured content, and modular documentation.
• Spearhead AI-Powered Content Transformation
• Define and execute a long-term vision for transforming the content team from a traditional documentation model to an AI-augmented content organization.
• Evaluate and implement AI tools (e.g., LLMs, summarization, localization engines, structured content generation) to automate low-value tasks such as :
• First drafts of support articles
• Release note summaries
• Personalized help content
• Tagging and metadata enrichment
• Translation and localization workflows
• Establish scalable workflows that combine human editorial oversight with machine-generated content.
• Partner with Legal, Security, and Product teams to ensure AI-generated content meets compliance, quality, and brand standards.
• Drive Strategic Content Initiatives
• Own the end-to-end strategy and operations for help content, support articles, onboarding flows, and in-product documentation.
• Ensure all content is discoverable, accessible, and tailored to user needs across platforms and touchpoints.
• Collaborate with Product and Engineering to integrate contextual help, tooltips, and AI assistants into the core product experience.
• Build Infrastructure for Scale
• Standardize content models, taxonomies, governance frameworks, and performance metrics that support AI and non-AI content production.
• Drive continuous improvement through measurement, user feedback, and proactive content maintenance.
• Lead change management efforts to align stakeholders and train teams on new AI-driven processes and tools.
• Partner Across the Organization
• Serve as a key voice in Design and Product leadership conversations around user experience, support scalability, and content innovation.
• Collaborate with international teams to ensure content localization and cultural nuances are preserved even as automation scales.

Qualifications

To be considered for an offer, candidates must be able to clearly express their perspective on several of the topics outlined below.

What Diligent Offers You

Diligent created the modern governance movement. Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose. Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney.  To foster strong collaboration and connection, this role will follow a hybrid work model. If you are within a commuting distance to one of our Diligent office locations, you will be expected to work onsite at least 50% of the time. We believe that in-person engagement helps drive innovation, teamwork, and a strong sense of community.

We are a drug free workplace. Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV / AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent's EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [HIDDEN TEXT].

To all recruitment agencies : Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.

Skills Required

Content Strategy