Chief of Staff - Operations & Supply Chain

Job Description – Chief of Staff - Operations and Supply Chain

WHAT WE DO AND WHO WE ARE

Join the dynamic team at Wholsum Foods and be part of an extraordinary movement! Our

The mission is simple : to change the world's eats. With brands like Slurrp Farm and Mille, we offer

healthy and delicious alternatives to the junk food epidemic. It's time to rediscover the nutritious

traditions of our ancestors and embrace the power of millets like Ragi, Jowar, Bajra, and Foxtail

Millet.

Led by founders - Shauravi Malik and Meghana Narayan, we are food enthusiasts,

entrepreneurs, and mothers committed to making a difference. We're expanding globally and

seeking talented individuals who thrive in a collaborative, innovative, and high-growth

environment. Join us and embark on a rewarding journey where you can grow professionally

while having a blast!

At Wholsum Foods, we celebrate diversity and unity, all driven by a shared mission to

revolutionize the way we eat. Our team is our greatest asset, and our core values—Relationship

First, Dependable, Passionate, and Growth Mindset—bring out the best in each team member.

We take pride in being an equal opportunity workplace, embracing individuals regardless of

race, color, ancestry, religion, sex, sexual orientation, marital status, disability, or gender

identity. Together, we will redefine the future of food!

We are also Great Place to Work Certified.

WHAT WILL YOU DO AT WHOLSUM FOODS?

We’re looking for a dynamic and detail-driven Chief of Staff – Operations to partner closely with our Head of Operations in driving operational excellence, business efficiency, and cross-functional alignment across supply chain, manufacturing, logistics, procurement, and new business initiatives.

This role is ideal for someone who thrives in fast-moving environments, enjoys solving complex problems, and can seamlessly blend strategic thinking with hands-on execution .

KEY RESPONSIBILITIES

1. Strategic Support & Business Alignment

Work directly with the COO to track business priorities, OKRs, and operational KPIs.

Translate business goals into actionable projects, ensuring alignment across operations, finance, and commercial teams.

Support in planning and monitoring key strategic initiatives such as supply chain expansion, cost optimization, and ERP implementation.

2. Process Improvement & Efficiency

Identify process bottlenecks and design solutions to improve efficiency, accuracy, and turnaround times.

Lead documentation and process mapping across operations functions (Procurement, Warehousing, Dispatch, Demand Planning, etc.)

Drive the implementation of ERP and automation projects, ensuring adoption and data integrity.

3. Project Management & Reporting

Build and manage dashboards, trackers, and MIS reports for leadership reviews.

Coordinate with department heads to ensure timely completion of projects and escalations are resolved quickly.

Monitor key metrics such as OTIF, cost per order, and fulfillment accuracy to ensure data-led decision-making.

4. Cross-Functional Collaboration

Act as a bridge between Operations, Finance, Commercial, D2C, and Supply Chain teams to streamline communication.

Prepare review decks, business updates, and operational insights for internal and external stakeholders.

Support leadership in audit readiness, business reviews, and vendor alignment initiatives.

5. Business Partner to Head of Operations

Anticipate information and decision needs of the operations team; prepare analysis, briefs, and recommendations proactively.

Act as the execution arm for special projects and directives.

Help shape organizational rhythm — reviews, ops huddles, business cadence, and reporting discipline.

Work on all sections of the operations team.

WHAT YOU WILL BRING

3-4 years of experience in operations, strategy, supply chain, or business program management roles (preferably in FMCG, D2C, or consumer-tech).

Strong analytical and problem-solving skills with a bias for action.

Proficiency in Excel / Google Sheets, PowerPoint, and basic ERP tools.

Excellent communication and stakeholder management abilities.

Strong organizational skills and comfort with managing multiple projects simultaneously.

High ownership mindset, adaptability, and ability to thrive in fast-paced environments.

NICE TO HAVE SKILLS

Prior exposure to ERP implementations (NetSuite, SAP, or Zoho).

Experience working directly with senior leadership or founders.

Understanding of D2C supply chain, e-commerce logistics, and cost optimization levers.

WHY TO JOIN US

You’ll work at the intersection of strategy and execution — shaping how operations scale for a fast-growing food brand. If you love structure, solving problems, and bringing clarity to chaos, this is your seat at the table.