No longer accepting applications
Technical Support Engineer
SutherlandMount Abu, IN3 days ago
Job description4-6 years of experience in technical support or network / system administration roles. Strong troubleshooting and analytical skills, able to form and test hypotheses methodically. Hands-on experience with Linux OS (CLI operations, service management, log review). Solid understanding of network fundamentals such as TCP / IP, routing, SNMP, and DNS. Familiarity with cloud environments (AWS preferred) : understanding of VPCs, subnets, security groups, and how virtual appliances are deployed and accessed. Comfort with virtualization platforms such as VMware ESXi, Hyper-V, or KVM. Clear written and verbal English communication skills. Experience with NetFlow / IPFIX or similar network telemetry tools. Exposure to network monitoring or security analytics platforms. Basic scripting (Bash or Python) for diagnostics and log parsing. Familiarity with PostgreSQL or similar databases. Certifications such as CCNA, CompTIA Network+, or Linux+ are a plus. Customer-first mindset : patient, thorough, and focused on clear resolution. Curious and proactive, asking the right questions rather than jumping to assumptions. Self-motivated learner who adapts quickly to new technologies. Strong sense of ownership and accountability in a remote team environment.
Job Description : Technical Support Engineer
NEED IMMEDIATE JOINERS ONLY
Position Summary
You will support both on-premises and cloud-based deployments, including AWS-hosted instances, and play a key part in delivering world-class technical assistance across time zones as part of our 24×7 model.
This role operates within a rotating 24×7 support schedule with overlapping regional coverage.
Core Responsibilities
- Diagnose and resolve product issues for Scrutinizer, FlowPro, Replicator, and Endpoint Analytics.
- Collect and analyze logs, configuration data, and network flow information to isolate root causes.
- Guide customers through configuration, connectivity, and upgrade issues in both on-prem and AWS environments.
- Escalate product defects and complex issues to senior support or engineering following defined workflows.
- Maintain accurate case documentation and contribute to internal knowledge articles.
- Adhere to SLAs, shift schedules, and escalation protocols to maintain consistent service delivery.
Technical Requirements
Candidates should demonstrate strong diagnostic skills and a working knowledge of enterprise IT environments.
Preferred / Nice to Have
Key Qualities for Success
Purpose
Every interaction you handle helps enterprise customers maintain visibility, performance, and security across their networks.
Create a job alert for this search
Technical Support Engineer • Mount Abu, IN
Related jobs
)
- Promoted
Technical Support Engineer
Alvaria CXMount Abu, IN From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Varicent Support Engineer
Sapphire Software Solutions IncMount Abu, IN Role : Varicent Support Engineer.We are seeking an experienced Varicent Support Engineer to provide technical and functional support for Varicent’s Sales Performance Management (SPM) platform.The id...Show moreLast updated: 2 days ago
- Promoted
Talkdesk Support and Implementation Engineer (L2 – French Speaking)
Rexus GroupMount Abu, IN Talkdesk Support and Implementation Engineer (L2 – French Speaking).Subcontractor / Remote or Hybrid Support (Based in EMEA).
Level 2 Technical Support & Implementation Assistance.Talkdesk Platform ...Show moreLast updated: 12 days ago
- Promoted
Product Support Engineer
Astra SecurityMount Abu, IN Astra is a cybersecurity SaaS company that makes otherwise chaotic pentests a breeze with its one-of-a-kind AI-led offensive Pentest Platform.
Astra's continuous vulnerability scanner emulates hacke...Show moreLast updated: 1 day ago
- Promoted
Technical Advisor - Kernel Networking
WatchGuard TechnologiesMount Abu, IN Core skills required : Linux Kernel, Network device driver development, Linux internals, Networking stack.Good to have : Data plane development kit (DPDK) and Vector Packet Processor (VPP).You are a...Show moreLast updated: 27 days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.Mount Abu, IN Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
Lead Engineer
HyqooMount Abu, IN Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show moreLast updated: 13 days ago
- Promoted
VOIP Support Engineer
clientMount Abu, IN Experienced in VOIP technical support role with any of these technologies - Asterisk, Freeswitch, Kamailio & OpenSIPS.Good troubleshooting experience with SIP Call Flow in live environment.Must be ...Show moreLast updated: 30+ days ago
- Promoted
Network Support Engineer
Hamilton BarnesMount Abu, IN Network Support Engineer (Weekend (Thurs to Monday) – Remote).Join a rapidly expanding technology company as part of its.
You’ll work across complex, high-performance network environments built on p...Show moreLast updated: 16 days ago
- Promoted
Technical Support Engineer
AtlassianMount Abu, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 16 days ago
- Promoted
Senior Technical Support Engineer
AtlassianMount Abu, IN Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 3 days ago
- Promoted
Application Support Engineer (Chat / Email) - Trading Analytics Platform
Smirmatec Private LimitedMount Abu, IN Remote (India) | 🕒 5 : 30 PM – 3 : 30 AM IST (US Market Hours).Monday–Saturday | 💼 Full-Time | 🎯 Probation : 3 Months.
Incomplete applications (missing form or recording) will not be considered.SaaS o...Show moreLast updated: 14 days ago
- Promoted
Contact Center support Engineer
Numeric TechnologiesMount Abu, IN Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact).
Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 18 days ago
- Promoted
Zuora Senior Technical Specialist
TradewebMount Abu, IN Tradeweb Markets is a world leader in the evolution of electronic trading.A fintech company serving approximately 2,500 clients – including the world’s largest banks, asset managers, hedge funds, i...Show moreLast updated: 30+ days ago
- Promoted
Senior Customer Support Engineer
StitchFinMount Abu, IN StitchFin is an innovative startup revolutionizing the healthcare space by building cutting-edge AI solutions.We’re building next-generation healthcare automation powered by AI.Our platform helps h...Show moreLast updated: 18 days ago
- Promoted
Product Support Engineer
BrightEdgeMount Abu, IN PM – 3 : 00 AM IST (US ET Shift).BrightEdge is the global leader in Enterprise SEO and Digital Marketing performance platforms.
Our AI-driven technology helps the world’s biggest brands—like Microsoft...Show moreLast updated: 1 day ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.Mount Abu, IN Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 30+ days ago
- Promoted
Sr Support Engineer
McLaren Strategic Solutions (MSS)Mount Abu, IN We are looking for a Java + AWS DevOps Support Engineer with strong technical expertise and hands-on experience in both development and support roles.
The ideal candidate will have a solid understan...Show moreLast updated: 2 days ago