Customer Technical Services Engineer

Position (Job title) : Technical Field Engineer (Projects & Applications) Reports to : Head – Projects & Applications Job summary and key objectives : Achieving targets of the Projects Team in terms of Projects execution – timelines and costs. Conducting site surveys and Customer meetings to gather required information. Technical offer to sales team. Detailed field surveys, coordination with Engineering team for project drawings. Coordinate with Purchase Team and suppliers for timely project execution. Manage installation vendors at site. Clarify Customer queries and formally close a project. Regular progress reports and Customer communication. Provide technical support to Customers and Sales Team on demand. Training to sales team as per plan. Role priorities : Timely Response – technical offers to sales & BD Team Site surveys – walk through and detailed Project Management – Coordinate with External Customer, Camfil Engineering, Procurement, Suppliers, QA and installers to timely completion Regular updates on Project Progress to internal and external Customers Completion and handover Attend Customer complaints post installation Trainings to sales team as and when required Know-how : (Education, Work Experience and Business knowledge) Mechanical Engineering Graduate – 7-10 years of experience Filtration Industry would be an added advantage Project Management experience of small projects Knowledge of MS projects would be an added advantage Skills : (Problem-solving requirements, people skills requirements) Technical problem solving Manpower Management skills Negotiation skills Decision making skills Communication skills