Technical Support Specialist – EDI

Technical Support Specialist – EDI

Technical Support Specialist – EDI

• Full Time
• Brigade World Trade Center Sales office 5, 142, Rajiv Gandhi Salai, Tirumalai Nagar, Perungudi, Chennai, Tamil Nadu 600096, India
• With Professional Experience
• 11 / 20 / 25

2144866

About Hapag-Lloyd

With a fleet of 287 modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13.500 employees and 400 offices in 139 countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of 114 liner services worldwide ensure fast and reliable connections between more than 600 ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2.600 employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

Technical Support Specialist – EDI

Primary Skill Set : ANSI / EDIFACT

AXWAY B2B tool / MQ (Message Queue)

Ticketing Tool (Jira / Confluence / any other)

Trouble Shooting, Diagnosing and Resolving Complex Problems (L2 Support)

Communication

Roles and Responsibilities

Manage and maintain all EDI Messages (ANSI and X12)

Error management on EDIFACT (ANSI / X12)

Deduction and correction of errors using AXWAY B2Bi tool; IBM MQ, MQ Explorer.

View, download and export logs from IBM Mainframe

Must be able to manage messages within Windows Network, Unix / Linux, mainframe.

Coordinate with third party for message corrections.

Qualification and Required Skill set

Bachelor’s degree.

A degree in computer science or a related topic would be an added advantage.

Experience in 2nd level support for EDIFACT

Experience using AXWAY B2Bi tool

Extensive hands-on experience in IBM MQ

Ability to use the MQ Explorer and also navigate using commands

Experience working in IBM Mainframe

Understanding of the jobs running in the Mainframe machines

Hands-on experience in Unix and z / OS platform

Ability to understand the shell scripts and modify (on need basis)

Ability to understand the complex architecture

Good to have exposure in SSL certificates handling and implementation

Good to have experience in using JIRA, Confluence

Personal Attributes :

Strong teamwork and collaboration skills.

Basic or end to end knowledge in Shipping Life cycle.

Continuous learner who keeps up-to-date with technology trends and best practices.

Attention to detail and a passion for resolving complex technical challenges.

Additional Notes :

Preferably immediate Joining or a minimum of notice period.

Ready to work in 24x7 shift, including night shifts.

Willingness to work in perennial night shifts

Ready to re-locate near office location in case staying away from office area

Contact person

Kalai Priya Kumar

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