Operational Specialist

Job Title : Associate Manager – STEM Trial Workshops

Department : Education / Operations / Student Engagement

About the Role

We are looking for an enthusiastic and organized Associate Manager – STEM Trial Workshops to oversee the planning, coordination, and enhancement of our trial workshop experiences. This role bridges education, operations, and customer engagement , ensuring every student and parent experiences the excitement of STEM learning from their very first session.

You will work closely with academic, marketing, and operations teams to deliver high-quality, engaging trial workshops that inspire students and drive enrollment growth.

Key Responsibilities

1. Workshop Management & Coordination

• Plan, schedule, and manage online and in-person STEM trial workshops across regions.
• Coordinate with instructors, technical teams, and support staff to ensure smooth delivery.
• Track workshop performance including registrations, attendance, and conversion metrics.
• Manage contingencies such as last-minute instructor changes, reschedules, or technical issues.

2. Instructor & Team Collaboration

3. Customer & Parent Engagement

4. Reporting & Data Analysis

5. Quality Assurance & Innovation

Qualifications

Preferred Skills

What We Offer