No longer accepting applications
![▷ [3 Days Left] Application Support Team Lead](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Emkay%20Global%20Financial%20Services%20Ltd){kind=logo}
▷ [3 Days Left] Application Support Team Lead
Emkay Global Financial Services LtdIndia4 days ago
Job descriptionOversee resolution of client-reported issues within SLAs Escalate critical issues and coordinate with development and QA teams Ensure root cause analysis and permanent solutions are implemented Continuously evaluate and enhance support processes Identify recurring issues and collaborate on preventive measures Promote best practices in documentation and knowledge sharing Track team performance using KPIs and dashboards Provide regular status updates to management Ensure compliance with ITIL and other service standards A strong understanding of algorithmic strategies / platform is essential, Knowledge of vendor algo trading platforms, and various API offerings is a plus. Essential 5+ years in customer service or application support Strong communication and leadership skills Proficiency in Microsoft Office tools Technical aptitude to translate issues into actionable insights Experience managing cross-functional or global teams Unix / Linux environments Monitoring and incident management platforms
Role Overview :
The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.
Key Responsibilities :
- Team Leadership : Lead, mentor, and coach support consultants
- Identify training needs and support career development
- Oversee application support for key trading platforms.
Incident & Issue Management :
Process Improvement :
Reporting & Metrics :
Required Skills & Qualifications :
Create a job alert for this search
Application Support Lead • India
Related jobs
- Promoted
Senior Application Support Engineer
ZellerIndia, India At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Microsoft Power App Lead
Persistent SystemsNagpur, IN We are Looking for Lead having good experience in implementing and leading of Microsoft power platform as part of a service-oriented architecture for managing dynamic business process.Must be profi...Show moreLast updated: 17 days ago
- Promoted
Horizon VDI Support Specialist
Mastech DigitalNagpur, IN Job Title : Horizon VDI Support Specialist.Need someone who will serve as the primary technical resource for supporting and maintaining the.
VMware Horizon VDI platform across all levels of the suppo...Show moreLast updated: 17 days ago
- Promoted
IDMC Lead
LumenDataNagpur, IN LumenData is a recognized leader in modern data architecture and cloud data management.We specialize in implementing cutting-edge solutions using Informatica’s Cloud Data Management suite, deliveri...Show moreLast updated: 17 days ago
- Promoted
Integration Developer / Application Support Engineer
Tech USARepublic Of India, IN Oracle Integration Cloud (OIC).The ideal candidate will be responsible for designing, developing, and maintaining integrations between cloud and on-premise applications, as well as providing ongoin...Show moreLast updated: 16 days ago
- Promoted
Integration Developer / Application Support Engineer (MuleSoft & OIC)
Tech USANagpur, IN Oracle Integration Cloud (OIC).The ideal candidate will be responsible for designing, developing, and maintaining integrations between cloud and on-premise applications, as well as providing ongoin...Show moreLast updated: 17 days ago
- Promoted
Application Developer - Life Insurance Admin Systems & Conversions team
OTS SolutionsNagpur, IN Application Developer - Life Insurance Admin Systems & Conversions team.We are seeking a highly motivated and detail-oriented Developer with experience in Life Insurance administration system to jo...Show moreLast updated: 30+ days ago
- Promoted
Technical Architect Team Lead
QNOPY Inc.nagpur, maharashtra, in We are seeking an experienced Technical Team Lead with a strong background in delivering SaaS products to lead our engineering team.
The ideal candidate has 7+ years of hands-on experience in softwa...Show moreLast updated: 4 days ago
- Promoted
Application Deployment & Support Engineer
viyainfotechIndia Looking for an Application Support Engineer (Tomcat, SQL, Fixed Income, FIX Protocol, Trading Support) Immediate Joiner required...Show moreLast updated: 30+ days ago
- Promoted
Delivery Lead
RapidBrainsNagpur, IN Job Title : Portfolio Lead (Digital Delivery & Strategic Client Transformation).Remote / Hybird / Onsite as permanent employee.
Company : Our Premium Client - German Based.We're seeking an experienced an...Show moreLast updated: 15 days ago
- Promoted
SAP Lead
Ajiledone TechnologiesNagpur, IN Contract (6-12 months, with potential for extension).We are seeking an experienced SAP Transportation Management (TM) Consultant to join our team on a contract basis.
In this role, you will support ...Show moreLast updated: 30+ days ago
- Promoted
Lead Solutions Architect
CapgeminiNagpur, IN Lead solutioning from deal qualification to contract signature.Develop end-to-end solutions (Transformation, Transition, Run).
Manage internal stakeholders and ensure visibility of solution metrics....Show moreLast updated: 25 days ago
- Promoted
Application Support Engineer
CorroHealthChennai, Republic Of India, IN Bachelor’s degree in computer science or related field or equivalent experience.Three or more years providing software solutions and consulting with customers in a software deployment role.Experien...Show moreLast updated: 26 days ago
- Promoted
Sap Advanced Business Application Programming Developer
DroisysNagpur, IN Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution.
We leverage deep technical expertise, Agil...Show moreLast updated: 30+ days ago
Support Team Leader
CivicaIN We’re Civica and we make software that helps deliver critical services for citizens all around the world.From local to state government, to education, to health and care, over 5,000 public bodies a...Show moreLast updated: 30+ days ago
- Promoted
- New!
Enterprise Solutions Delivery Lead
SalesableRepublic Of India, IN We are looking for an experienced.Assistant Manager – Service Delivery (IT Projects).The role involves managing multiple projects with Project Leads, ensuring seamless execution, team performance, ...Show moreLast updated: 10 hours ago
- Promoted
Cloud Data Delivery & Modernization Lead
Pacific Data IntegratorsNagpur, IN Core Technical & Domain Skills.Extensive hands-on experience with cloud modernization of ETL pipelines.Strong data debugging skills and deep understanding of enterprise analytics stack.Proven track...Show moreLast updated: 27 days ago
- Promoted
- New!
Manager, Application Support
Warner Bros Discoveryindia, India When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.
Behind WBD’s vast portfolio of iconic ...Show moreLast updated: 3 hours ago