Senior Principal Consultant-OFSAA Support

Description

As an L3 Support Analyst you will take ownership of high-priority application incidents provide technical leadership and deliver permanent solutions for OFSAA implementations post go-live. You will lead RCA efforts troubleshoot complex issues and contribute to the continuous stability and enhancement of critical financial systems used by global banks. This is a highly visible role requiring strong hands-on experience in OFSAA Oracle technologies and production support.

Responsibilities

3. Key Responsibilities

• Act as the primary escalation point for application incidents especially Severity 1 issues.
• Analyze and resolve complex production issues by working across L1 / L2 / L3 development and QA teams.
• Lead Root Cause Analysis (RCA) and implement corrective / preventive actions.
• Debug and monitor OFSAA batch processes application logs and backend services.
• Participate in ITIL-aligned processes such as Incident Problem and Change Management.
• Design and verify deployment plans including rollback and recovery strategies.
• Maintain and contribute to documentation for known issues and troubleshooting procedures.
• Support client interactions and audits related to production environment compliance.
• Enhance monitoring / alerting frameworks to improve system observability.
• Participate in on-call rotations to support 24 / 7 system availability.

4. Qualifications & Skills

Mandatory :

Good-to-Have :

5. Self-Assessment Questions

Please reflect on the following questions to assess your alignment with the role. Answering Yes to most of these indicates a strong fit :

Qualifications

Career Level - IC3

Required Experience :

Staff IC

Key Skills

Tomcat,Risk Management,ICD Coding,Solaris,Solution Architecture,PaaS,Middleware,Perl,Weblogic,Jboss,NetSuite,Oracle

Employment Type : Full-Time

Experience : years

Vacancy : 1