Customer Success Associate

Customer Success Associate (Hebrew Language) – Remote

Position : Customer Success Associate – L1

Work Mode : Remote (Work From Home)

Process : International Customer Support

Experience : 1–5 Years

Location : Pan India (Remote)

About the Role

We are hiring skilled and customer-focused Customer Success Associates (L1) with Hebrew language proficiency to support international customers and deliver exceptional service. The ideal candidate should have excellent communication skills and prior experience in global customer support environments.

Key Responsibilities

Provide customer assistance and resolve queries through calls, email, or chat.

Deliver end-to-end issue resolution within defined service timelines.

Document customer interactions and ensure accurate case handling.

Maintain a high level of professionalism and customer satisfaction.

Required Skills & Competencies

Excellent verbal and written communication skills in English and Hebrew.

Should have a neutral accent with no MTI (Mother Tongue Influence) or RTI (Regional Tongue Influence) .

Strong grammar, clarity, and pronunciation.

Customer-first approach with effective problem-solving skills.

Educational Qualification

Graduate (preferably from a technical background).

Experience

Minimum 1 year of experience in international customer support preferred.

Freshers with strong Hebrew proficiency may also apply.

Language Requirement

Must be B2 / B2.2 / C1 certified in Hebrew language.

Valid certification mandatory.

Interview Process

HR Round

Operations / Functional Round

Versant / Language Assessment

Shift Details

Rotational shifts for both male and female candidates.