You will be responsible for
- Manage the day-to-day Planning, operation and problem-solving of a team
of 15-20 resources Develop team to ensure delivery of consistently superior
quality Ability to independently handle transitioning of new procedures.
Drive the team to be client / customer-focused, owns training anddevelopment to team.
Take ownership on delivering service level components, quality and targetsand drive and motivates the team to achieve management goals.
Effectively track and analyze the performance of individual team membersand provide effective coaching and feedback Compiling all External and
Internal reports Act as the communication conduit between team and
management.
Effectively implement HR and Operations policies, manage floor and drivepeople to adhere to schedule Problem Resolution, as well as to make
recommendations on process development based on analysis and customer
and team feedback.
Supervising productionBuilding effective teamEffective capacity utilization
Feedback, appraisal, fix under performance, managing undesirable behavior,managing unplanned absence, training need identification.
Take responsibility for one internal area of management (i.e., new hireorientation, Training, presentations etc.)
Efficiency tracking for self and associates / senior associates.Requirements –
Graduation is a must.2 years as a Team Leader on papers in F&A OperationsShould be willing to work in 247 working environment.Excellent verbal / written communication skillsGood with Analytical skills / MS Excel / presentation skillsSkills Required
Financial Accounting, Human Resourse, Team Lead