Contact Centre Team Manager

ConfidentialHyderabad / Secunderabad, Telangana, India

1 day ago

Job description

Some Careers Have More Impact Than Others.

If you're looking for a career where you can make a real impression, join HSBC and discover how valued you'll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Contact Centre Team Manager.

Principal Responsibilities

Good prioritizing, planning and organizing skills.
Experience in coaching and developing individuals to improve on performance and helping them in their career growth
Understanding of Operational Risk, Compliance norms and Audit requirements from a Contact Centre perspective
Adaptable and flexible to change.
Domain Knowledge required.
Contact Centre experience would be Essential and knowledge of INM processes would be desirable.

Requirements

Sound understanding of quality and customer satisfaction measures deployed in Contact Centre environment

Excellent leadership qualities, including ability to drive and motivate the team to deliver under pressure

Excellent written and verbal communication skills.

Operational site support, resourcing, administration, diary management, handling of confidential information, IT Helpdesk.

Advanced Excel & VBA, knowledge in word processing, spreadsheets and MS Office applications

Applicant will be working all 5 days a week from office till the tenure completes 6 months in the role.

You'll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Electronic Data Processing (India) Private LTD

Skills Required

Ms Office Applications

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Team Manager • Hyderabad / Secunderabad, Telangana, India