Travel Liaison Professional

Role Description

We are looking for experienced travel professionals who will act as a liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively catering to the travel requirements of the clients (individuals or businesses) with a view to improve their travel experience. The focus is to enhance satisfaction and acquire an expanding and dedicated clientele through extending un-paralleled customer service. Only Night Shifts.

Key Responsibilities :

• Manage bookings which include domestic, international flights & Rail.
• Provide information on products / services- Visa, forex, Health Regulations / Insurance
• Handle refund and cancellation of Domestic / International air tickets.
• Coordinate for the issuance of tickets with proper deal codes / use of bonus miles and other rewards that clients may want to utilize.
• Follow communication “scripts” when handling different topics
• Co-ordinate with client / implant / servicing team.
• Assistance in follow up with invoicing and recoveries
• Identify customers’ needs, clarify information, research every issue and provide solutions and / or alternatives. Additionally provide relevant information, brochures and publications to travelers.
• Build sustainable relationships and engage customers by taking going extra mile

Competencies :

Educational Qualification :

Experience : Total 4-6 years of relevant experience with a Travel Management Company.