Customer Service Specialist

About the Role

We’re looking for a dedicated and customer-focused Customer Service Executive to join our team. In this role, you’ll be the first point of contact for our customers — providing timely, accurate, and empathetic support via phone and email .

You’ll play a key part in ensuring every customer receives exceptional service and a positive experience with our brand.

Key Responsibilities

• Handle inbound and outbound calls to assist customers with queries, complaints, or product information.
• Manage email support tickets and respond promptly and professionally.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with internal teams to resolve complex customer issues.
• Follow communication guidelines and company policies to maintain service quality.
• Achieve performance metrics including response time, customer satisfaction, and quality standards.

Required Skills & Qualifications