Assistant vice president - Field collections

We are seeking an accomplished and seasoned Field Collections leader to drive and manage our pan-India field collections operations. The AVP – Field Collections will play a pivotal role in leading a large and geographically diverse team, ensuring high performance, compliance, and operational excellence across all collection activities within the Banking and NBFC sectors.

Roles and Responsibilities :

Strategic Leadership : Lead and oversee pan-India field collections operations, ensuring alignment with organizational objectives and regulatory compliance.

Team Management : Manage a large-scale field team of 700+ Field Officers / Collection Representatives (FOS / CREs) across North, South, East, and West India regions. Drive team productivity, efficiency, and adherence to collection targets.

Operational Excellence : Monitor and control daily collection activities, track KPIs, and implement corrective action plans for underperforming zones. Ensure timely resolution of escalations and maintain quality standards across processes.

Performance & Risk Management : Analyze collection performance metrics, identify risks, and develop strategies to mitigate operational and credit risks. Maintain a strong focus on compliance, data accuracy, and audit readiness.

Stakeholder & Client Management : Collaborate with internal and external stakeholders, including clients and business partners, to ensure seamless operations and service delivery. Provide insights, reports, and presentations to senior leadership and clients as required.

Cross-functional Coordination : Work closely with tele-collections teams, credit, risk, and operations to optimize overall collection performance and recovery rates.

Travel : Regular travel to various states and regions to monitor field activities, conduct reviews, and ensure adherence to organizational standards.

Work experience :

15–20 years of total experience exclusively in Field Collections within the Banking and NBFC sectors.

Proven track record of managing large, geographically dispersed field teams.

Demonstrated experience in handling 700+ FOS / CREs with Pan-India operational oversight.

Must have managed teams across North, South, East, and West India regions.

Strong command of English and Hindi; knowledge of Marathi is an added advantage.

Proficient in MS Excel and MS PowerPoint for reporting and analytics