Automation and Platform Support Engineer

Job Title : DevOps Engineer

Job Location : Hyderabad, India

Worksite : Onsite (100%)

About WCT :

WaferWire Technology Solutions (WCT) specializes in delivering comprehensive cloud, data, and AI solutions through Microsoft's technology stack. Our services include strategic consulting, Data / AI Estate Modernization, and Cloud Adoption Strategy. We excel in Solution Design encompassing Application, Data, and AI Modernization, as well as Infrastructure Planning and Migrations. Our Operational Readiness services ensure seamless DevOps, ML Ops, AI Ops, and Sec Ops implementation. We focus on Implementation and Deployment of modern applications, continuous Performance Optimization, and future-ready innovations in AI, ML, and security enhancements. Delivering from Redmond-WA, USA, Guadalajara, Mexico and Hyderabad, India, our scalable solutions cater precisely to diverse business requirements and multiple time zones (US time zone alignment).

Job Role :

WCT is seeking a skilled and motivated DevOps Engineer to support the SIP Retention platform and M365 Copilot platform. This role is ideal for someone passionate about live site excellence, automation, and platform support at scale. You will play a key role in ensuring service reliability, driving operational improvements, and supporting developer engagement across Microsoft 365.

Responsibilities :

• Participate in Tier 2 live site rotations for SIP Retention, GC, and ESS services.
• Execute regular deployments, dataset onboarding, and regional expansions.
• Triage and mitigate Sev 3 ICMs and maintain / update Troubleshooting Guides (TSGs).
• Drive automation and tool improvements to enhance deployment and monitoring workflows.
• Contribute to documentation and lifecycle management of bugs for the M365 Copilot platform.
• Support internal and external developer communities through Stack Overflow and platform announcements.
• Collaborate with engineering teams to ensure smooth onboarding and integration of new datasets and services.

Required Qualifications :

Equal Employment Opportunity Declaration :

WCT is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.