Assistant Operations Manager

Please find the JD.

Role - Executive / Deputy Manager_Operations (MICE)

Location- Bangalore & Mumbai

Role & Responibilties : -

Job Location : Bangalore & Mumbai

1. Client Coordination & Service Delivery

Ensure seamless coordination with clients, branches, and suppliers to deliver optimum solutions, maintain real-time communication, and uphold on-ground commitments for smooth tour execution.

2. Margin Enhancement & Profitability

Continuously focus on improving margins post-sales and work towards exceeding budgeted profitability while maintaining high levels of customer satisfaction.

3. System & Documentation Accuracy

Keep all systems updated with accurate cost data, client information, and timely entries in MICE software, ensuring proper tracking of visa documentation, biometrics, and interviews.

4. Supplier & Logistics Management

Coordinate effectively with suppliers, hotels, transporters, and Destination Management Companies to manage rooming lists, menus, venue confirmations, logistics, and supplier payments.

5. Internal Team Collaboration

Facilitate smooth coordination with internal teams including Airlines, Visa, FX, Accounts, and Sales to ensure timely and efficient operations across all touchpoints.

6. Feedback & File Closure

Gather client feedback consistently, ensure timely online file closures, and maintain healthy relationships with all stakeholders to support continuous improvement.

MICE Operations, Travel Operations, Minimum experience : 3 years in sales.