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Store Manager For Reliance Digital store
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionEnsure that all operational activities comply with company policies, brand standards, and legal requirements. Uphold the highest standards of customer service, operational efficiency, and store cleanliness. Continuously monitor and review store KPIs, ensuring that all staff meet performance goals. Take proactive steps to address any areas of underperformance and implement corrective actions where necessary. Talent Acquisition & Staffing : Lead the recruitment and selection process for store staff, ensuring that manpower is optimized to meet business requirements and support the store's sales plan. Coaching & Mentoring : Provide hands-on leadership and coaching to the store team to develop their skills, increase productivity, and drive store performance. Training & Knowledge Sharing : Encourage and facilitate ongoing training programs for staff. Share best practices, operational insights, and product knowledge to enhance team effectiveness and support business goals. Succession Planning : Develop a talent pipeline for the store, identifying high-potential employees and providing career development opportunities to ensure future leadership needs are met. Team Motivation : Lead and inspire the store team by providing clear direction, setting expectations, and motivating staff to deliver on store targets. Create a positive work environment that encourages collaboration, accountability, and continuous improvement. Staff Performance : Monitor individual and team performance, providing regular feedback and conducting performance appraisals. Ensure that staff development is aligned with both business objectives and personal career aspirations. Gross Margin, SOH, Segment & Brand mix, Discount management, and other metrics as per business strategy. Customer Experience : VOC - Participation, score, SQA, complaints, Loyalty cards. People Management : Talent acquisition, training, and development. Business Acumen : Profitability, competition analysis. Education : Graduation / Post Graduation. Experience : 5 to 10 years in retail management. Skills : Operational effectiveness, finance management, analysis and problem-solving, results orientation, customer service orientation, people management, communication, teamwork, and collaboration.
Key Responsibilities :
1.Sales Operations & Profitability :
- P&L Management : Effectively manage the store's Profit & Loss (P&L) to ensure profitability and achieve financial targets. Monitor and analyze store performance to identify areas for cost optimization and revenue growth.
- Market Intelligence : Stay informed about local market conditions, competitor activities, and emerging retail trends to identify growth opportunities and competitive advantages.
2.Compliance & Operational Excellence :
3.People Development :
4.Leadership & Team Management :
Key Performance Indicators :
Job Requirements :
Skills Required
Customer Experience, Retail Management, Collaboration, Finance Management
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Store Manager • Bengaluru / Bangalore