Information Technology Service DeskYASH Technologies • dehradun, uttarakhand, in
Information Technology Service Desk
YASH Technologies • dehradun, uttarakhand, in
2 days ago
Job description
ROLE AND RESPONSIBILITIES : -
Primary contact point for end users via phone / Chat / self-service tickets.
Qualify and Open tickets for remediation of events.
Triage Tickets to respective teams.
Regular update and follow up on tickets in the queue
Follow up tickets till closure.
Ability to manage a variety of technically complicated tasks effectively
Experience in Remote support and troubleshooting skills.
Understanding of Basics Hardware accessories / devices and peripherals
Should be flexible for rotational shifts
Excellent oral and written communications skills
Exposure in practicing ITIL standards for Infrastructure management
DESIRABLE SKILLS
Able to understand the email flow issues internal & external
End-user support, OS troubleshooting and support, Basic software troubleshooting and support (MS office, Messengers, outlook, etc.).
Demonstrate a high level of customer relationship skills which includes email etiquette.
Good Communication skills, follow up skills, Willingness to work in rotational shifts
Good Communication skills follow up skills, Willingness to work in rotational shifts.
Remote troubleshooting
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Service Desk Information Technology • dehradun, uttarakhand, in
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