Salesforce Core Cloud Team Lead

Job Title :

Salesforce Core Cloud Team Lead

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world's best brands, today and into the future. We're solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we're the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix's transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we're proud to be recognized with awards such as 'World's Best Workplaces,' 'Best Companies for Career Growth,' and 'Best Company Culture,' year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Technical Responsibilities

Design and develop solutions across Sales Cloud, Service Cloud, and Experience Cloud. Industry cloud delivery experience is nice to have.

Implement business logic using Apex, Flows and Lightning Web Components (LWC).

Perform configuration, customization, and troubleshooting across the Salesforce platform.

Lead and mentor customer facing team members on technical approach and business presentation.

Develop and review technical designs, ensuring alignment with functional requirements and architectural standards.

Manage integrations with external systems using REST / SOAP APIs and middleware platforms.

Required Skills & Certifications

At least 8+ years on Salesforce platforms.

Excellent in client handling and working in distributed teams / stakeholders.

Demonstrated ability to translate between business requirements and technical solutions.

Strong client-facing communication, stakeholder management, and leadership skills.

Sales Cloud, Service Cloud Consultant, Agentforce Certification required.

Any architect level certifications are preferred.

Education

Bachelor's degree in Engineering, Computer Science, or related field.

Location : IND Work-at-Home

Language Requirements :

Time Type :

Full time

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Skills Required

Sales Cloud, APEX, Service Cloud, Flows