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Account Manager II

Account Manager II

ConfidentialMumbai, India
5 days ago
Job description

Job Description

Join our team as a Division Leader and play a pivotal role in shaping our operational success. We are looking for a dynamic leader who can inspire and guide a team towards achieving excellence. Your leadership will be crucial in fostering a high-performance culture and driving continuous improvement. Be part of an organization that values innovation, efficiency, and customer obsession. Elevate your career with us and make a significant impact on our operations.

Job Summary

As a Division Leader within our Operations team, you will provide overall supervision and leadership to staff during your shift. You will support recruiting and hiring needs while managing performance metrics that drive team and site success. Your role involves developing an environment focused on productivity and quality. You will identify business knowledge gaps and ensure ownership of deliverables. Your leadership will be key in fostering a high-performance culture and leading process improvements.

Job Responsibilities

  • Provide supervision and leadership to staff during shifts.
  • Support recruiting and hiring needs.
  • Manage performance metrics for team and site success.
  • Develop a focus on productivity and quality.
  • Review processes for efficiency enhancements.
  • Identify and address business knowledge gaps.
  • Conduct regular reviews and set expectations for direct reports.
  • Lead a responsive team to organizational changes.
  • Foster a high-performance culture.
  • Lead and participate in process improvements.
  • Use data trends for effective coaching.

Required Qualifications, Capabilities, And Skills

  • Minimum 3 years' experience managing people.
  • Exceptional written and verbal communication skills.
  • Ability to work independently in a dynamic environment.
  • Possess a controls mindset and understand banking regulations.
  • Experience in planning and managing events or projects.
  • Superior multitasking and project management skills.
  • Experience handling sensitive / confidential information.
  • Ability to tell a story with data and metrics.
  • Strong time management and prioritization skills.
  • Knowledge of Operations Management.
  • Strong interpersonal skills for internal and external communication.

    • Preferred Qualifications, Capabilities, And Skills

  • Strong drive for results and customer focus.
  • Proven leadership and people management skills.
  • Ability to build strong business relationships.
  • Proactive approach to problem-solving.
  • Creative problem-solving techniques.
  • Skilled in MS Office with data analysis orientation.
  • Ability to influence across departments and sites.

    • ABOUT US

    JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

    We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

    About The Team

    Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

    We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.

    Skills Required

    Operations Management, Project Management, Data Analysis, Ms Office

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