Manager - Operations

Company ProfileFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company (NSE : FSL, BSE : 532809, Reuters : FISO.BO, Bloomberg : FSOL : IN), is a specialized global business process services partner, providing transformational solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With an established presence in the US, the UK, India, Mexico, Australia, South Africa, and the Philippines, we make it happen for our clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Our real-world practitioners work collaboratively to deliver future-focused outcomes.

Role & Responsibilities

Leadership & Functional Skills

• Sufficient experience, including supervisory experience, to maintain an in-depth understanding of the organization and business and handle problems and issues that arise, and solve problems without precedents or guidelines
• Exceptional verbal and written communication skills and presentation skills
• Process driven, self-starter, possesses high degree of skills with – time management, people management, discipline, negotiation
• Work with all levels across the organization both at FSL and clients
• Foresee risks, be proactive and predictive while developing mitigation plans for the program

People Management

Business Performance

Client Management

Process Capabilities And Innovation

Educational / Professional Qualifications

Required Skills

Competencies That Will Be Assessed

⚠️ Disclaimer : Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Skills Required

English Communication, Analytical Skills, Chat Process