Digital Marketing Specialist

Purpose of the role :

In this role, you will partner with high end strategic content creators and offer personalized, on them and support by assisting them as a single point of contact in two ways : a) troubleshooting support & policy guidelines and b) content strategy and consulting oriented to improve channels performance. The goal is to deliver dedicated, on-demand, one-to-one support for strategically important creators who prefer a reactive support model. It is a target driven environment, where you will work towards individual targets as well as be part of a larger team.

Responsibilities

Issue / task management

• Address issues or tasks assigned to them through ticketing systems, via Chat, Email or Phone channels.
• Handle the most complex ad operations workflows within YouTube that require high degree of judgment in performing the assigned tasks.
• Must be able to advise clients and provide creative solutions
• Escalate highly complex and mission critical issues to SMEs or internal YT teams while accompanying the creator through the path or resolution.

Content Strategy & Account Management

Requirements :

Preferred Skills and Experience :