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Job Vacancy at SMFG_ Customer support- email process _Porur

Job Vacancy at SMFG_ Customer support- email process _Porur

ConfidentialChennai
20 days ago
Job description

Key Responsibilities :

  • Customer Interaction & Query Resolution :
  • Respond to customer emails professionally and promptly.
  • Provide end-to-end resolutions via calls / emails while ensuring customer satisfaction.
  • Ensure clear and concise communication to prevent repeat queries.
  • Customer Service & Relationship Management :
  • Conduct thorough investigations to address customer concerns effectively.
  • Follow up with relevant stakeholders as per the defined process.
  • Build sustainable relationships and trust through effective communication.
  • Process & Quality Management :
  • Maintain accurate tagging of customer interactions in the CRM system.
  • Ensure adherence to the companys service policies and guidelines.
  • Continuously update knowledge on products and processes to provide accurate information.
  • Training & Team Collaboration :
  • Participate in training sessions for self-learning and skill enhancement.
  • Stay updated on product and service developments.
  • Assist in handling escalations and complex queries with professionalism.

Required Skills & Attributes :

  • Strong verbal and written communication skills.
  • Ability to multitask, prioritize, and manage time efficiently.
  • Professional and polite interaction skills (both written and verbal).
  • Ability to handle pressure and work effectively in fast-paced environments.

    • Qualification & Experience :

  • Education :  Bachelor's degree preferred (any stream).
  • Experience :  1-2 years in customer service (email support, semi-voice, or non-voice process).
  • Domain Knowledge :  Prior experience in handling customer queries via email, CRM tagging, and resolution management.

    • Other Considerations :

  • A customer-centric approach with a positive attitude.
  • Ability to analyze customer concerns and provide appropriate solutions.
  • Strong problem-solving and interpersonal skills.

    • Skills Required

    Non Voice Process, Customer Service, Email Support, Semi Voice, Process Management, Quality Management

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    Customer Support • Chennai