BPO/Freshers/Experienced

Key Responsibilities:

• Handle inbound and outbound customer calls and emails
• Resolve customer queries related to products, services, and accounts
• Maintain accurate records of customer interactions in CRM systems
• Adhere to company policies, quality standards, and performance targets
• Collaborate with team members to achieve service goals
• Adapt to rotational shifts including night duties

Candidate Profile:

• Open to freshers and experienced candidates
• Good command over spoken and written English
• Graduate or undergraduate eligible
• Strong multitasking and problem-solving skills
• Willing to work in shifts and flexible timings
• Immediate joiners preferred

Skills Required
CRM Tools, Call Handling, Email Support, ticketing systems , workflow management