Sr. Cloud Operations Engineer

Job Level

Senior Management

The Senior Cloud Operations Engineer, Cloud Services supports and manages of the software components of the Tungsten Automation Cloud Solutions technology stack to deliver services to customers. Engineers are expected to provide first-class system operation and support to the Tungsten Automation Software cloud enterprise. The senior engineer must demonstrate technical maturity beyond that of the engineer and be able to professionally communicate with team members, management, other department personnel, third-party vendors, customers, and partners. They must work effectively in a team environment and provide guidance to and share expertise with others in the team. They must work effectively in a team environment. Successful candidates must demonstrate the ability to apply technology to support the needs of Cloud Solutions customer and partners.

Required Skills

• Monitor system status, activity, performance metrics and capacity
• Participate in weekly on call rotation to support the incident management process
• Ensure system patches and updates are kept current
• Be first line of contact for daily operations towards our vendors
• Maintain up-to-date records of all system assets and licenses
• Manage cloud technology resources such as compute and storage
• Monitor the elasticity of cloud solutions and report irregularities and identify possible incidents
• Monitor vendor performance periodically to ensure that service levels and commitments are being met by both sides

Required Experience