Language & Communication Skills Facilitator

Company Description

Pathfinder Business Analysis, established in 2008, is a globally recognized firm offering IT & ITES solutions, business consultancy, and services. Starting with a small team of highly qualified professionals, Pathfinder has grown to a workforce of around 500 employees. The firm is dedicated to helping clients gain a competitive advantage and sustain a global client base through superior market research services. Our skilled workforce, combined with an expert management team, drives innovation and exceptional service delivery.

Job Title : US Accent Voice Coach / Trainer

Location : Coimbatore / Coonnor

Department : Learning & Development / Training

Role Overview

We are seeking an experienced US Accent Voice Coach to train and guide employees in developing clear, confident, and neutralized American English pronunciation, intonation, and communication styles. The role involves conducting voice and accent training programs, one-on-one coaching, and continuous language improvement initiatives for customer-facing and support teams working with US-based clients.

Key Responsibilities

• Conduct comprehensive US Accent and Communication training for new hires and existing employees.
• Design and deliver customized voice, accent, and articulation modules focused on clarity, tone, rhythm, and fluency.
• Evaluate participant speech through assessments, recordings, and feedback sessions.
• Provide coaching on intonation, stress patterns, syllable emphasis, and phonetics aligned to standard American English.
• Conduct mock calls and real-time call audits to identify language and communication gaps.
• Collaborate with process trainers and team leads to embed accent and communication standards into daily operations.
• Maintain training dashboards, progress reports, and improvement metrics.
• Stay updated with US cultural nuances, idiomatic expressions, and communication trends.

Qualifications & Skills

Key Competencies

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