Customer Service Operation Specialist

Customer Service Operations Specialist

We are seeking detail-oriented professionals with hands-on experience in customer service operations and e-commerce.

• Ticket Handling : Recreate workflows for ticket handling, chat / email support, refunds / returns, and knowledge base management.
• AI Output Validation : Validate AI-generated outputs in customer support scenarios to ensure accuracy, compliance, and trustworthiness.
• Support Workflows : Simulate escalations, SLA tracking, and quality audits within support workflows.
• Dataset Provision : Provide structured annotations and datasets to improve LLM training and evaluation.

Key Responsibilities :

About the Role :

This is an exciting opportunity to join our team and contribute to the development of advanced AI systems. As a Customer Service Operations Specialist, you will work closely with our team to design and implement efficient support workflows that meet the needs of our customers.

What You'll Do :

You will be responsible for recreating real-world support scenarios, validating AI-generated outputs, and ensuring compliance, trust, and customer experience standards. Your work will involve :

Why Join Us :

We offer a dynamic and supportive work environment that fosters growth and development. Our team is passionate about delivering exceptional customer experiences and driving innovation in AI. If you are looking for a challenging and rewarding role that aligns with your skills and interests, we encourage you to apply.