Talent.com
No longer accepting applications
Housekeeping Supervisor

Housekeeping Supervisor

The St. Regis MumbaiKolhapur, IN
3 days ago
Job description

Communication

  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Talk with and listen to other employees to effectively exchange information.
  • Exchange information with other employees using electronic devices (e.g., pagers and two-way radios, email).
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person / department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

Assists Management

  • Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
  • Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties.
  • Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
  • Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory).
  • Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job.
  • Ensure employee compliance with company standards and policies and external regulations (e.g., safety, OSHA, department-specific procedures such as food standards).
  • Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
  • Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood.
  • Coordinate tasks and work with other departments to ensure that the department runs efficiently.
  • Assist management in counseling hourly employees on work related concerns and issues to ensure satisfaction and productivity.

    • Working with Others

  • Support all co-workers and treat them with dignity and respect.
  • Handle sensitive issues with employees and / or guests with tact, respect, diplomacy, and confidentiality.
  • Actively listen to and consider the concerns of other employees, responding appropriately and effectively.
  • Develop and maintain positive and productive working relationships with other employees and departments.
  • Partner with and assist others to promote an environment of teamwork and achieve common goals.

    • Quality Assurance / Quality Improvement

  • Comply with quality assurance expectations and standards.
  • Monitor the performance of others to ensure adherence to quality expectations and standards.

    • Physical Tasks

  • Move, lift, carry, and place objects weighing less than or equal to 55 pounds without assistance and in excess of 55 pounds with assistance.
  • Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
  • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
  • Stand, sit, kneel, or walk for an extended period across an entire work shift.
  • Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
  • Enter and locate work-related information using computers and / or point of sale systems.
  • Read and visually verify information in a variety of formats (e.g., small print).
  • Move at a speed that is required to respond to work situations (e.g., run, walk, jog).
  • Visually inspect tools, equipment, or machines (e.g., to identify defects)
  • Move through narrow, confined, or elevated spaces.
  • Move over sloping, uneven, or slippery surfaces and steps.
  • Move up and down stairs and / or service ramps.
  • Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

    • Housekeeping Protocol

  • Identify and report preventative or other maintenance issues in public areas or guest rooms.
  • Contact Engineering, At Your Service (AYS), Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs.
  • Respond promptly to requests from guests, Front Desk, or At Your Service requests.
  • Identify room assignments and type of cleaning required for each room.
  • Complete required Housekeeping paperwork, including reports, worksheets, activity logs, and checklists.
  • Document and report outstanding issues that need to be handled to the manager / supervisor after shift is complete.
  • Use checklists to ensure that cleanliness and condition of each assigned area meets designated standards.
  • Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
  • Complete incident reports for any incidents or accidents that occur during shift.

    • Guest Rooms, Villas, and Suites

  • Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
  • Report missing hotel / resort property and damages to room to manager / supervisor.

    • Housekeeping Quality Control

  • Inspect guest rooms after being cleaned by Housekeeper to ensure quality standards are met.
  • Inspect public areas / bathrooms, restaurants, fitness center, pool area, offices, and service areas after being cleaned by Housekeeper to ensure quality standards are met.

    • Housekeeping Coordination

  • Verify room status listed on report, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.
  • Check and resolve issues with discrepant rooms with the Front Desk (e.g., guest was scheduled to check-out, but bags were found in the room).
  • Assist Housekeeping management in managing daily activities of Housekeeping and Laundry.
  • Communicate additions or changes to the room assignments to Housekeeping staff as they arise throughout the shift.
  • Run reports to determine how many rooms are sold for each day, including the number of arrivals, departures, and vacant ready rooms.
  • Prepare and distribute room assignments to Housekeeping staff.
  • Close out house at the end of shift to ensure assigned rooms were cleaned and communicate issues to next shift.

    • CRITICAL COMPETENCIES

    Analytical Skills

  • Decision-Making
  • Problem Solving
  • Computer Skills

    • Interpersonal Skills

  • Customer Service Orientation
  • Team Work
  • Diversity Relations
  • Interpersonal Skills

    • Communications

  • Listening
  • Communication
  • English Language Proficiency

    • Personal Attributes

  • Dependability
  • Integrity
  • Positive Demeanor
  • Safety Orientation
  • Presentation
  • Stress Tolerance
  • Adaptability / Flexibility
  • Initiative

    • Organization

  • Time Management
  • Detail Orientation
  • Multi-Tasking
  • Planning and Organizing

    • Physical Abilities

  • Visual Acuity

    • Assists Management

  • Resolving Conflict
  • Delegating and Directing
  • Coaching and Developing
  • Team Building
  • Performance Management

    • PREFERRED QUALIFICATIONS

    Education

    High school diploma / G.E.D. equivalent

    Related Work Experience

    At least 1 year of related work experience

    Supervisory Experience

    At least 1 year of supervisory experience

    Create a job alert for this search

    Housekeeping Supervisor • Kolhapur, IN

    Related jobs
    • Promoted
    US HUD Auditor

    US HUD Auditor

    AKM GlobalKolhapur, IN
    We are seeking a detail-oriented and experienced audit professional with 2+ years of hands-on experience in.Low-Income Housing Tax Credit (LIHTC) Audits. The ideal candidate will have a strong under...Show moreLast updated: 30+ days ago
    • Promoted
    Growth Engineer Intern

    Growth Engineer Intern

    CopilotKitKolhapur, IN
    CopilotKit and our partner frameworks.These demos are a key part of our product-led growth strategy, helping developers understand, adopt, and get inspired by our open-source platform.Growth Engine...Show moreLast updated: 30+ days ago
    • Promoted
    Security Compliance Engineer

    Security Compliance Engineer

    ImageKit.ioKolhapur, IN
    As long as you have a stable internet connection, you can work from anywhere in the world.We do meet up if you are in Delhi NCR or on our company trips. Have you ever ordered with Swiggy or BigBaske...Show moreLast updated: 3 days ago
    • Promoted
    Assistant Supervisor

    Assistant Supervisor

    Elite ConstructBuildconKolhapur (district)
    We suggest you enter details here.This is a full-time on-site role for an Assistant Supervisor, located in the Pune / Pimpri-Chinchwad area. The Assistant Supervisor will oversee daily operations at p...Show moreLast updated: 1 day ago
    • Promoted
    Growth Strategy Intern

    Growth Strategy Intern

    PorcelliaKolhapur, IN
    For the hungry, the curious, and the ones who want to build something real.Most internships teach you how to “assist.This one will teach you how to run a business. We’re building the most hard-hitti...Show moreLast updated: 1 day ago
    • Promoted
    Co-Founder (Head of Cybersecurity)

    Co-Founder (Head of Cybersecurity)

    Secure MojoKolhapur, IN
    At SecureMojo, we are on a mission to redefine personal cyber protection.With cybercrime becoming one of the fastest-growing threats to individuals worldwide, we’re building the Ultimate Cyber Prot...Show moreLast updated: 1 day ago
    • Promoted
    Full-Stack Lead Developer High End Wellness Hospitality(Equity Only - Remote) Worldwide

    Full-Stack Lead Developer High End Wellness Hospitality(Equity Only - Remote) Worldwide

    PranissaKolhapur, IN
    Remote
    Pranissa is a top-tier wellness and longevity platform connecting individuals with exceptional Wellness and longevity destinations, evidence-based wellness resorts, and age-defying experiences worl...Show moreLast updated: 30+ days ago
    • Promoted
    Operations Intern

    Operations Intern

    Star Trooper MediaKolhapur, IN
    Are you passionate about startups, venture capital, and innovation? Join a high-growth platform reshaping startup fundraising across the globe. We're looking for Operations Interns who want real-wor...Show moreLast updated: 30+ days ago
    • Promoted
    Hostel Warden

    Hostel Warden

    NxtWaveKolhapur, India
    The Warden will be responsible for the overall supervision, discipline, and smooth functioning of the hostel.Hostel Administration & Supervision. Oversee day-to-day hostel operations and ensure clea...Show moreLast updated: 29 days ago
    • Promoted
    Frontend Intern (Remote)

    Frontend Intern (Remote)

    Taskify AIKolhapur, IN
    Remote
    As a Frontend Intern at Taskify, you'll be an integral part of our engineering team, working on projects that directly impact our user experience. You'll have the opportunity to learn from experienc...Show moreLast updated: 3 days ago
    • Promoted
    Human Resources Intern

    Human Resources Intern

    ZafifyKolhapur, IN
    Working Days : Monday to Saturday.We’re looking for a proactive HR Intern to support our recruitment and HR operations.This internship offers hands-on exposure to real-time HR practices in a dynamic...Show moreLast updated: 30+ days ago
    • Promoted
    Senior Operations Specialist (Home Services)

    Senior Operations Specialist (Home Services)

    InstaServiceKolhapur, IN
    Job Title : Senior Operations Specialist.InstaService is a fast-growing on-demand home services platform, offering professional. California, Texas, Florida, and 23 other states.We are on a mission to...Show moreLast updated: 30+ days ago
    • Promoted
    Fleet Superintendent

    Fleet Superintendent

    CMA SHIPSKolhapur, IN
    Comply with IMS and all relevant international rules and regulations;.Ensure all your duties in accordance with quality, health, safety, environmental and ethics policies;.Propose a continuous perf...Show moreLast updated: 30+ days ago
    • Promoted
    Trainer - Health and Safety

    Trainer - Health and Safety

    TÜV SÜDKolhapur, IN
    Job Title : Trainer - Health and Safety (SME).Job Locations : Rabriyawas / Lakheri (Rajashthan) & Gagal / Darlaghat (Himachal Pradesh) & Ametha (Madhya Pradesh) & Chanda (Maharashtra) (Onsite).To deliver...Show moreLast updated: 2 days ago
    • Promoted
    Head Butcher

    Head Butcher

    Celebrity CruisesKolhapur, IN
    Ensures the smooth and efficient operation and control of the Butcher Shop and production on a day-to-day basis according to the company policies. Directs, coaches, supports, supervises, and evaluat...Show moreLast updated: 30+ days ago
    • Promoted
    Saviynt (Cloud Identity Security And Management Solutions)

    Saviynt (Cloud Identity Security And Management Solutions)

    Tata Consultancy ServicesKolhāpur, Republic Of India, IN
    Come and join us for an exciting career with TCS!!!.TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologi...Show moreLast updated: 11 days ago
    • Promoted
    Azure Kubernetes Service (AKS) Architect

    Azure Kubernetes Service (AKS) Architect

    CapgeminiKolhapur, IN
    Azure Kubernetes Service (AKS) clusters.AKS cluster security, scalability, and performance optimization.AKS with CI / CD pipelines for automated deployments. RBAC, secrets management, and compliance s...Show moreLast updated: 3 days ago
    • Promoted
    Growth Intern

    Growth Intern

    Huzzle.comKolhapur, IN
    Huzzle helps companies hire talents fast and compliantly from anywhere in the world.We are growing fast and are looking for cracked growth marketeers to join us. Your role : grow our X accounts.Reven...Show moreLast updated: 30+ days ago