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Support Services Analyst

DeltekPrayagraj(Allahabad), IN

27 days ago

Job description

Company Summary :

As the recognized global standard for project-based businesses, Deltek delivers software and information solutions to help organizations achieve their purpose. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America's Best Midsize Employers by Forbes, a Best Place to Work by Glassdoor, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.com

External Job Title :

Software Support Analyst - Ajera

Position Responsibilities :

We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing troubleshooting and support to our clients. The ideal candidate will possess accounting / bookkeeping knowledge, with experience in one of Deltek’s Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision) being a plus.

Responsibilities :

Provide quality accounting software support to clients using Deltek products.
Responds to incoming support requests in a prompt, professional and helpful manner
Assess the nature of customer concerns and resolve support issues by utilizing troubleshooting skills and product knowledge.
Stay updated with the latest AI technologies and integrate them into support processes.

Qualifications :

Experience in customer service and / or software support.

Clearly document all customer interactions, issues and resolution per our best practices guide.

Experience with support of accounting software is desired.

Knowledge of accounting principles, preferably gained through working with accounting applications or within an educational setting.

Proven ability to work successfully in a team environment and effectively organize tasks based on priority.

Demonstrates the ability to work independently and maintain self-motivation, while also recognizing when to seek guidance from senior analysts for tasks that exceed current skill levels or involve high severity issues.