Automotive Store Manager (Maharashtra)

Job Description

Job Title : Experience Center Manager

Roles and Responsibilities

• Overseeing the overall management of the store
• Ensuring the store is adequately staffed by Brand Champions
• Meeting daily, weekly & monthly conversion targets for the store
• Supervising lead follow-ups by the team
• Ensuring uniform lead allotment for the Brand Champions
• Providing finance support to customers with the assistance of financers
• Enforcing adherence to sales SOP by the store team
• Recruiting, training, motivating, counseling, and monitoring the performance of new-vehicle sales employees
• Maintaining an accurate daily log reflecting all sales activities in the Experience Center
• Implementing and monitoring a prospecting and sales control system for proper follow-up of potential buyers
• Developing and monitoring a follow-up system for new-vehicle purchasers
• Fostering teamwork in a customer-focused sales environment throughout the sales, delivery, and follow-up process
• Conducting daily and weekly sales meetings
• Staying updated on market trends by conducting analysis and monitoring competitors' activities
• Providing suggestions and recommendations for in-store merchandising, customer service approach, and other areas to improve the business
• Producing sales, KPI, and other reports on a daily, weekly, monthly, quarterly, and yearly basis
• Overseeing stock count, control, and proper record of all stock movements and inventory
• Ensuring consistency in customer service by all associates based on established SOPs
• Handling after-sales queries and complaints
• Providing on-the-job training to the team members
• Ensuring strong communication between the associates and transfer of all important information within the team

Qualifications, Experience & Skills

Requirements

Requirements :

Benefits

Salary : 3.5 LPA to maximum 4.2 LPA CTC

Notice period : up to a maximum of 15 days.

Requirements

Minimum Education – Any Graduate Experience : Minimum 2 years of experience in store operations (Automobile / Retail / FMCD / Lifestyle Retail Experience)