L3 Engineer- Azure, Cloud & Infrastructure

We are seeking an experienced L3 Engineer – Azure, Cloud & Infrastructure to support and manage complex cloud and on-premises environments. The role involves Azure cloud management, infrastructure administration, networking, desktop support, and direct client interaction. The ideal candidate will have strong expertise across Microsoft technologies, networking protocols, and data center operations.

RVS iGlobal is a White Label Tech Support company delivering 24x7x365 support to mid-sized and large IT businesses worldwide. We work with Tech Providers, Managed Service Providers, IT Service Providers, Cloud Service Providers, and SaaS vendors across the USA, Europe, and Asia. We operate entirely within our clients’ frameworks, following their SLAs, standards, and procedures. With dedicated operations centers in London and India, and infrastructure powered by high-speed internet, redundant power, and modern smart workspaces, we deliver scalable and cost-efficient services. Our engineers hold certifications such as MCITP, RHCE, and CCNA, backed by years of industry experience.

Employment Type : Full-time

Role Category : Technical Support

Location : Jammu (On-site)

Education : B.Tech / B.E. in E&C, CS, IT

Key Responsibilities

Microsoft Azure Cloud

Manage, troubleshoot, and optimize Microsoft Azure Cloud environments.

Deploy and configure VMs, storage accounts, and networking components.

Ensure performance, scalability, and security across Azure resources.

Manage Azure Active Directory and Office 365 user / group configurations.

Infrastructure Management

Administer Windows Servers, Domain Controllers, and Active Directory.

Manage Microsoft Exchange 2016 operations.

Configure and maintain Intune for device management.

Manage Ubiquiti WiFi access points and VLAN configurations.

Networking & Security

Troubleshoot TCP / IP, DNS, and general network issues.

Basic understanding of Cisco routers, switches, and VoIP.

Familiarity with firewalls / gateways.

Implement and troubleshoot Cisco VPN solutions.

Manage shared drives with NTFS permissions.

Monitoring & Reporting

Use PRTG for proactive network and system monitoring.

Monitor shared drives and ensure optimal storage performance.

Desktop Support

Provide end-user support for hardware and software.

Configure desktops, laptops, and mobile devices.

Client Interaction

Provide phone-based support with a client-first approach.

Understand user needs and ensure timely resolution.

Data Center Operations

Work in data center environments ensuring hardware uptime and reliability.

Qualifications & Skills

Strong knowledge of Azure services (VMs, Storage, Networking, Security).

Proven experience in technical support with focus on Azure cloud environments.

Solid troubleshooting and problem-solving skills.

Ability to work under pressure and handle complex issues independently.

Strong communication skills for both technical and non-technical audiences.

Preferred Certifications

Microsoft Certified : Azure Fundamentals (AZ-900)

Microsoft Certified : Azure Administrator Associate (AZ-104)

Certifications in Office 365 or Cisco technologies are a plus.

Soft Skills

Strong communication and interpersonal skills.

Team-player mindset with adaptability to evolving technologies.

Proactive, detail-oriented, and self-driven.

Benefits

Annual Bonus

Provident Fund

Performance Bonuses

ESIC

Medical Insurance

Night Allowances

Pick & Drop (Female Staff)

Day Outs & Team Lunches

Maternity / Paternity Leave

Retirement Benefits

National & International Tour Packages (as per policy)

Paid Time Off

Flexible Schedules & Workplace Perks (snacks, etc.)

Flexible Working Environment

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