MDM Operations Manager

Responsibilities

• Manage the team of 14 data stewards responsible for governance and maintenance of material master data. i.E. FINI, RAW, PACK
• Manage day-to-day operations of the team : team meetings, daily KPIs, quality monitoring of the work done by the team
• Coach and develop the team
• Responsible, together with the team, to be the Single Point of Contact and escalation channel for business for Operations issues
• Manage escalation process of team issues raised by business
• Conduct root cause analysis for the recurring escalations and errors reported in process and ensure to execute CAPA (Corrective Action & Preventive Action) for errors identified.
• Continued focus on standardization and optimization to drive optimization and customer satisfaction
• Monitor and improve data accuracy, completeness, and consistency in ERP systems
• Support Projects and Stakeholder Collaboration
• Partner with business stakeholders, IT, and data governance teams to resolve issues and support initiatives.
• Customer Service mindset with excellent customer service skills.
• React to business changes, optimize processes, simplify workload, identify risks and alert in time
• Educational Level :
• Post-Graduation in Business Administration, Accounting, Finance, Economics, IT or equivalent work experience
• Working Experience :
• Minimum 10 years’ overall experience with 5 years’ experience in MDM related function and 2 years in people manager role
• Experience in managing operations teams (delivery within SLAs) and leadership skills
• Experience in MDM application systems as key user (preferably SAP and SAP MDG)
• Expertise in SAP Material Master data (MM)
• Skill required :
• Keeps deadlines and produces high quality output
• Strong work-ethic and commitment to business principles
• Excellent communication, networking and presentation skills
• Ability to multi-task, follow through on actions agreed and attention to detail
• Fluent in both written and oral English
• Proficient in SAP, MDG, ServiceNow
• Expertise in Microsoft Excel and Power Bi