Assistant Front Office Manager

Company Description

Shilton Hospitality Pvt Ltd is a dynamic hospitality company with a diverse portfolio, including business hotels, resto-bars, catering services, music festivals, and leisure resorts. The company is dedicated to providing exceptional experiences to its guests across a range of services and environments. With a commitment to innovation and excellence, Shilton Hospitality creates unique spaces that combine comfort, luxury, and service excellence, catering to leisure and business travelers alike.

Job Summary

The Front Office Associate is responsible for delivering excellent guest service by managing check-ins, check-outs, reservations, and guest inquiries efficiently. The role ensures a positive first and last impression of the property while maintaining accuracy in records and billing.

Key Responsibilities

• Welcome guests warmly and handle check-in and check-out procedures
• Manage room reservations, cancellations, and modifications
• Answer phone calls, emails, and guest inquiries professionally
• Maintain accurate guest records and update the PMS system
• Handle billing, payments, and cashiering responsibilities
• Coordinate with housekeeping and other departments for room readiness and guest requests
• Resolve guest complaints promptly and escalate when required
• Ensure compliance with hotel policies, SOPs, and safety standards
• Maintain cleanliness and organization of the front desk area
• Support night audit or shift handovers when required

Required Skills & Competencies

• Strong communication and interpersonal skills
• Customer-focused attitude with problem-solving ability
• Basic computer knowledge and familiarity with PMS systems
• Ability to multitask and work under pressure
• Attention to detail and accuracy in documentation
• Professional appearance and behavior

Qualifications

• Graduate or Diploma in Hotel Management preferred
• Freshers or candidates with 1–2 years of front office experience can apply
• Knowledge of hotel operations is an added advantage

Skills Required
Basic Computer Knowledge