Senior Business Operations Manager

Role Purpose- The role is responsible to drive Finance & Sourcing projects & initiatives & Ensure end to end support .Also responsible for Audit compliance & Drive Scoping, Solution, Delivery implementation and adoption of enterprises capabilities across on Oracle application. End to end Project Management, leading projects and ensuring quality delivery. Also Multi Tasking - Multi project management at same time # Project Management & Delivery # CFR- Consolidated Financial Planning platform setup - Stat & IND AS reporting # Major DB upgrade across financial & sourcing applications # Transition projects to support and ongoing management post closures # Resolve Incidents and Service Request, Including end user complaints # RCA's, Key Performance Indicators, Performance Dashboard,CMR's and Release Mgmt. Work with business to find continuous business process improvement opportunities # Lead day to day operations of ERP support delivery team. Provide necessary coaching, mentoring, development planning # Oversees the deliveries by Support and Project team. Partnering with business and IT leaders to analyze requirements and design solutions. Manage and collaborate with IT team to design, build and implement solutions that achieve successful business outcomes. # Spearheading design, delivery and support of developments in various phases of projects such as scoping and planning, details design, build and test. # Arrange for Cross functional sessions to facilitate a better understanding of the complete business life cycle by respective department. # Ensure required support is provided to critical financial activities (i.E. Ensure compliance to Change mgmt. SLA compliance rates # Net Promoter Score (NPS)# Technical Skills / Experience / Certifications # Adherence to the agreed SLAs related to services, quality, capacity and availability # Customer Satisfaction ratings received by service recipients / business users # Adherence to Organizational IT policies & Processes Beach or equivalent from reputed institution # Minimum 6-8 years of professional experience of ERP support at Lead / Manager role in Indian MNC # Skilled in understanding finance, Tax & sourcing needs and providing quality customer service # Experience with ServiceNow or other IT Service Management Software preferred # Excellent oral and written communication skills in English. # Ability to communicate effectively with both internal and external customers and suppliers, including both technical and non-technical stakeholders. # Ability to adapt to shifting priorities, demands, and timelines. Beach or equivalent from reputed institution Experience working with BFSI organization / Ecommerce organization