Relationship Manager

Role Overview

At SOHII, we partner with leading global baby brands to bring premium, thoughtful products to Indian parents.

SOHII is seeking a dynamic and strategic Key Account Manager (KAM) who will be responsible for managing and nurturing relationships with our Retail B2B clients. This role focuses on ensuring Retail B2B client satisfaction, fostering long-term partnerships, identifying new business opportunities, and aligning internal teams to deliver high-quality experience. The KAM will acts as a trusted advisor to key high end B2B clients while driving account growth and profitability.

Core Responsibilities

• Build, foster, and maintain strong, long-term relationships with SOHII’S Key Retail B2B clients to ensure trust and loyalty.
• Follow up with Key Retail B2B clients for orders, payments, and stock status.
• Share new product launches, price lists, and promotional updates.
• .Review sell-through reports and identify reorder opportunities.
• Coordinate with operations for dispatches, shortages, and delivery timelines
• Update internal sales tracker, CRM, and weekly forecast sheet.
• Respond to client queries via Calls, emails and WhatsApp promptly.
• Align with marketing for in-store visibility, planograms, and training content.
• Review product performance vs. targets and prepare short daily summaries.

Key Skills and Qualifications