Business Analyst

Job Title : Business Analyst – IT

Job Type : [Full-Time]

Job Summary :

We are looking for a results-driven Business Analyst to spearhead the design, development, and optimization of back-end operations for our growing e-commerce marketplace operation . You will work closely with developers, product managers, and cross-functional stakeholders to translate operational needs into scalable systems and features. Your analytical mindset, e-commerce experience, and process orientation will play a crucial role in building a seamless operational backbone for our marketplace.

Key Responsibilities :

Analyze current business processes across the marketplace back-end (order flow, inventory management, WMS, customer service, etc., translating them into effective IT solutions.

Define and document detailed business requirements, user stories, process flows, and system interactions

Work closely with developers to design scalable backend systems including seller management, fulfillment workflows, payment / Data processing, and returns handling

Translate complex business logic into functional and technical specifications

Act as a liaison between business teams and the tech team to ensure alignment and timely delivery

Identify opportunities for automation and optimization in back-office operations

Perform gap analysis and propose system or process improvements

Support UAT (User Acceptance Testing), troubleshoot issues, and ensure implementation matches expectations

Track KPIs and operational metrics to guide continuous improvement

Requirements :

Bachelor's degree in Business, IT, Engineering, or related field

3+ years of experience as a Business Analyst, preferably in an e-commerce or marketplace environment or similar

Strong understanding of marketplace platforms and backend e-commerce operations (order management, inventory systems, Financial, seller portals, etc.)

Experience working in agile / scrum environments

Familiarity with tools like Jira, Confluence, Trello, Figma, or similar

Technical know-how to communicate effectively with developers (SQL, API basics, system integration concepts)

Strong communication, documentation, and stakeholder management skills

Problem-solving mindset with attention to detail

Preferred Skills :

Experience with Shopify, Amazon, Magento, or custom marketplace platforms

Knowledge of ERP, OMS, WMS integrations

Previous involvement in developing SaaS-based or B2B or B2C marketplaces

Familiarity with data analytics tools (Excel, Power BI, or similar)

What We Offer :

Opportunity to help build the foundation of a scalable e-commerce ecosystem

Fast-paced, entrepreneurial work culture

Collaboration with a passionate team of developers and e-commerce experts

Growth opportunities in a rapidly expanding business