City Operations Lead

Job Description

Vertical : ImpactGuru Technology Ventures Pvt. Ltd. (Crowdfunding Platform)

Role : City Manager

About the Organization :

The CarePal Group was created to offer innovative financing solutions that bridge the Out-of-Pocket Expense Needs of middle-class Indians. Our vision is to build India’s first and largest integrated healthcare financing ecosystem by bringing Medical Crowdfunding, Lending, and Health Assurance under one umbrella. The group operates through three core entities :

ImpactGuru – India’s largest medical crowdfunding platform

CarePal Money – India’s first medical lending marketplace, offering instant medical loans and EMI-based financing solutions to patients through partnerships with NBFCs, hospitals, and fintech platforms

CarePal Secure – A modern healthcare protection marketplace offering affordable insurance and assurance products

We are a Series B-funded fintech start-up in the hyper-growth stage, with a pan-India presence of 500+ employees . Our leadership comprises alumni from Harvard, Wharton, Parsons, IIT, and IIM .

Key Responsibilities :

• Build and manage strategic alliances with doctors and hospitals to drive patient referrals for crowdfunding and medical loans through CarePal Money
• Lead and mentor the sales team in your city / region, ensuring target achievement , field effectiveness, and professional development
• Develop new crowdfunding and lending opportunities by identifying patient needs and introducing EMI-based financing solutions at partner hospitals
• Drive awareness and adoption of CarePal Money by enabling hospitals and patients to access instant medical loans and zero-cost EMI options
• Set revenue goals and manage both the crowdfunding and lending pipeline on a weekly and monthly basis
• Provide continuous market feedback on customer experience, competition, and product gaps to help refine CarePal’s lending solutions
• Ensure smooth lending operations by coordinating between patients, hospital finance teams, and partnered NBFCs / fintech lenders
• Take full ownership of the city-level P&L , ensuring operational efficiency, revenue growth, and financial sustainability

Required Skills & Experience :

Preferred (Good to Have) :

Perks & Benefits :