Customer Relationship Executive

Job Description

Job Title : Customer Relationship Executive

Location : Trichy

Total Vacancies : 10 Positions

Salary : ₹25,000 per month

Work Schedule : Monday to Saturday

9 : 00 AM – 6 : 00 PM

Language Requirements :

7 Positions : English + Hindi (Mandatory)

1 Position : Malayalam + English (Hindi optional)

1 Position : Telugu + English (Hindi optional)

1 Position : Marathi + Hindi + English

Role Overview :

The Customer Relationship Executive (CRE) plays a vital role in managing customer engagement across B2C and B2B channels. The position demands strong communication, coordination, and customer-handling abilities to ensure smooth interaction with end customers, dealers, and the internal sales team.

The role involves 80% focus on B2C activities—direct customer interaction, tele-marketing, post-sales service, and promotional campaigns—and 20% on B2B activities, including regional dealer development and coordination with the Business Development Team.

Key Responsibilities :

Customer Handling (B2C) :

Attend and manage consumer enquiries via calls, WhatsApp, and emails.

Maintain and update CRM records for leads, orders, and service requests.

Manage product promotions, customer feedback collection, and follow-up communication.

Provide post-sales support and technical guidance to customers.

Execute tele-marketing campaigns and assist with promotional activities.

Regional Business Support (B2B) :

Identify, appoint, and manage exclusive regional dental dealers.

Support dealers with regular product updates, clinical data, and promotional materials.

Coordinate with the Business Development Team to ensure smooth operations.

Maintain clinical, marketing, and dealer communication data accurately.

Doctor & Clinic Communication :

Engage with dentists and clinics through calls and messages for product promotion.

Convert potential leads into active customers through persuasive communication.

Assist in clinical promotions, events, and marketing initiatives.

Coordinate with regional dealers for timely order closures and delivery follow-ups.

Essential Qualifications :

Bachelor’s degree (preferred in Business Administration, Marketing, or Life Sciences).

1–3 years of experience in customer service, tele-marketing, or inside sales.

Fresh graduates with strong communication skills may also apply.

Skills Required :

Excellent verbal and written communication in English and Hindi (additional languages preferred).

Strong interpersonal and persuasion skills.

Proficiency in MS Office and CRM software.

Ability to multitask and work efficiently in a fast-paced environment.

Problem-solving attitude with attention to detail.

Positive mindset and customer-oriented approach.