Learner Success Associate

Job Title : Customer Success Intern

Location : Bangalore, India (On-site)

Internship Duration : 3 months

Start Date : Immediate or as per availability

Role Overview :

As a Customer Success Intern , you will be the first line of interaction with our learners, ensuring their onboarding, satisfaction, and retention throughout their journey with Airlearn. This is a high-impact, learner-facing role suitable for someone with a background in sales, relationship management, and communication , even from a non-tech background .

We’re looking for a motivated individual who is eager to solve problems, build trust with users, and contribute to user growth and retention .

Key Responsibilities :

• Customer Onboarding : Guide new users through the onboarding process using internal tools and portals to ensure a smooth start to their learning journey.
• Relationship Building : Engage regularly with learners to build strong, lasting relationships and enhance user experience.
• Sales Collaboration : Work with the sales and marketing teams to ensure seamless post-sale transitions and onboarding.
• User Issue Resolution : Respond to user queries through email / chat and escalate issues when necessary.
• Feedback Handling : Collect and analyze customer feedback to identify trends, pain points, and opportunities for improvement.
• Knowledge Base Support : Help maintain and improve support documentation and FAQs to proactively assist customers.
• Usage Tracking : Monitor learner activity and engagement metrics to identify and reach out to at-risk users.
• Cross-functional Coordination : Liaise with product, content, and tech teams to relay customer feedback and influence product improvements.

Required Qualifications & Skills :

You’re a Great Fit If You :

What You’ll Gain :