Communication Operations Specialist

Job Title : Communication Analyst

Experience : 2–4 Years

Location : Mohali

Work Timing : 12 : 00 PM – 9 : 00 PM

Job Summary :

We are seeking a detail-oriented Communication Analyst with strong analytical skills and hands-on experience in managing operations. The ideal candidate must have practical expertise in Microsoft Dynamics CRM and the ability to prepare reports and presentations for leadership.

Key Responsibilities :

• Manage and monitor daily communication operations across teams.
• Analyze data, communication patterns, and workflow performance to identify improvement areas.
• Work extensively on CRM Dynamics for tracking, updating, and maintaining customer information.
• Prepare weekly and monthly reports on communication metrics, productivity, and process performance.
• Create professional PPT presentations for internal reviews, management meetings, and client discussions.
• Develop dashboards and insights to support data-driven decision-making.
• Coordinate with cross-functional teams to ensure smooth communication processes.
• Troubleshoot operational issues and ensure timely resolutions.

Required Skills :

Education :

Bachelor’s degree in Business, Communication, IT, or a related field.