Outbound Lead - Warehouse Operations
ConfidentialBengaluru / Bangalore7 days ago
Job descriptionLead, supervise, and motivate warehouse staff including team leaders, supervisors, and associates Plan manpower and create shift rosters based on workload and forecasted volumes Conduct daily huddles, performance reviews, and staff training to boost productivity and morale Address employee issues, ensure discipline, and maintain a compliant work environment Serve as the main point of contact for clients and internal stakeholders regarding outbound operations Ensure customer KPIs and SLAs are consistently met or exceeded Handle escalations and operational challenges with agility and professionalism Provide operational updates and performance reports to clients and senior management Monitor and control warehouse expenses including labor, MHE usage, and consumables Track performance against financial KPIs like cost per unit and dispatch accuracy Identify and implement cost-saving initiatives to improve profitability Contribute to budget planning and resource optimization Enforce quality control to ensure error-free, damage-free, and timely outbound operations Conduct regular internal and external audits; implement CAPAs (Corrective & Preventive Actions) Promote and ensure adherence to health, safety, and environmental (HSE) policies Implement continuous improvement methodologies such as 5S, Kaizen, and Lean practices Graduate in any discipline (preferably in Supply Chain, Logistics, or Operations) MBA / PGDM in Logistics or Supply Chain Management is a plus 5–10 years of experience in warehouse or logistics operations Minimum 2–3 years in a supervisory or assistant managerial role in a 3PL setup Strong understanding of WMS, outbound operations, and inventory control Proficient in MS Office (Excel, PowerPoint, Word) and operational reporting Familiarity with warehouse automation and MHE operations
Key Responsibilities :
Warehouse Operations Management
- Oversee end-to-end outbound warehouse operations including order processing, picking, packing, dispatch, and shipment tracking
- Ensure adherence to SOPs, client SLAs, safety protocols, and compliance standards
- Monitor workflows to ensure accuracy, timeliness, and operational efficiency
- Collaborate with transport and customer service teams to ensure smooth outbound dispatches
People Management
Client and Stakeholder Management
Financial and P&L Responsibility
Quality & Compliance Management
Qualifications & Experience :
Skills Required
Lead Generation, crm software, Market Research, Sales Strategy, Cold Calling, Data Analysis
Create a job alert for this search
Lead Outbound • Bengaluru / Bangalore